Take this quote and get a comparison quote from an Apple-authorized service provider. If they determine that you do, in fact, have a hardware issue, get them to give you a quote on replacement/repair. Take your computer in to an Apple Store and have one of Apple’s service technicians look at the machine. You can accomplish this by restarting your Mac or by bringing up the force quit menu with Command + Option + Esc (if you go this route, simply select Finder and click Relaunch n.b., Finder will probably be at the bottom of the list).Īt this point, you are probably facing a hardware issue. Once you’ve deleted both preference files (n.b., the ".sidebarlists" one might not exist, that isn’t necessarily a problem), you’ll need to relaunch Finder. You can choose whether you want to move the files to a new location (or simply append ".old" or something similar to the file names) or delete them, either way should work. Both of these files are located in Users > Library > Preferences. You’ll want to delete two files: "" and "".
Some people have reported successfully fixing SuperDrive issues by deleting the Finder’s preference files (don’t worry, the Finder will automatically make new ones). Instructions for resetting to SMC can be found here: Intel-based Macs: Resetting the System Management Controller (SMC). In addition to the NVRAM/PRAM, your Mac has a system management controller (SMC), which stores some settings related to system hardware. Some settings on your Mac are stored in NVRAM or PRAM, which your Mac uses will depend on its model, but you can find reset instructions for both here: About NVRAM and PRAM. What you’ll want to do with the compressed gas is fairly simple: Stick the end of the nozzle/tube into the SuperDrive’s slot and then spray compressed gas (being careful to keep the can right side up, as the liquid inside the can could damage the SuperDrive’s internals) the full length of the slot next, spray the compressed gas in short bursts every centimeter or so along the SuperDrive’s slot (again putting the nozzle/tube just inside the slot’s covering). Why? Because if you spend two hours attempting to get your drive working only to discover that a dozen seconds or so with a can of compressed gas would have fixed your issue, you’ll be a bit disappointed with yourself.
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